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Job profile

  • Jakarta
  • 5
  • 31December2017
  • 13November2017

Job description

Day to day activities     

•             Control confirmations of new groups (quality and price)

•             Push pending bookings

•             Perform changes as per Agent’s requests including pre-final adjustments

•             Research and reply to Agent’s miscellaneous operational requests via Sales Office Operations

•             Prepare invoices and credit notes including local negotiations as necessary

•             Check purchase orders

•             Finalize and print final travel documents

•             Support Sales Office Operations with trouble-shooting for tours currently ‘on the road’


Other activities

•             Support local service account queries

•             Keeping abreast of business forecast, reading meeting minutes and other relevant information from our Sales and

        Operations management

•             Attendance at Operations team meetings and other meetings as required

•             Meet and greet visitors as required

•             Overtime may occasionally be necessary during peak times.


Internal Communication


•             Clear, open and effective communication with the Sales Office, Operation office, suppliers

•             Collaboration with Sales and Hotel teams

•             Price and condition negotiations with Sales and Europe Office Team, and European suppliers.



•             Excellent presentation and grooming

•             Proven track record of negotiation skills

•             Ability to optimize product/price support for sales

•             Sense of urgency/’can-do’ attitude

•             Hardworking and reliable

•             Ability to handle heavy workload and work under pressure

•             Precise, logical and straight forward communication skills

•             Analytical thinking

•             Attention to detail and accuracy

•             Good organization skills and ability to prioritize with sound reasoning to support

•             Ability to quickly learn and memorize special deals and promotions

•             Proven track record of operations experience - ideally gained in the leisure and tourism sector

•             Must be computer literate with extensive hands-on experience working with computer systems including: Microsoft WORD,

        Excel, Powerpoint, Outlook

•             Excellent command of written & spoken English communication and of local language. Knowledge of Chinese advantage.


The position will involve working from Jakarta, communicating with our worldwide offices and suppliers via email, telephone and the internal Supplier On Line reservations system.

The role will report into the respective market supervisor.